There are aways fresh persons of my company turn to me for help and ask me ,confused and exhausted :What’s the tips and tricks for millions in led traffic light sales ? How to be patient with each client?
when I see the passionate look in the eyes of these new power of the company ,What I see Is what I was when i was a novice.Sometimes,abstracting ideas with proper concrete examples can make them learn more rather than illustrating abstract ideas. So each time I will share with them a different story, love story between customer and I.
Today I give them the story of the first customer I have received in my life, who also the first million customers in my life. In general it will take me no more than 20 e-mails to communicate with the Client before finalizing a deal, But not this time。on the one hand ,led Traffic lights are of different specifications for different country, so there are many details need to be checked. On the other hand, tina tell me her boss meant to place large orders of traffic lights after our facility had been surveyed and approved by her.
When Tina told me she would see the factory in a few days , I was happy at first, on the other hand i feel nervous. Because I have never received customer before. But the boss just said to me:just do it . The boss told me that the experience is important, but the strict logical thinking and positive attitude can make up for the lack of experience.
Sometimes others words with encouragement, a sure of look in the eyes can give you confidence, make you full of strength, and enhance your aura. Young people need to have the courage to seize the opportunity to experience the enterprising.
Ma Zhe told me that grasping the main contradiction is the key point, I let myself quiet down, get my idea into shape: getting the flight information, booking hotel in advance , picked up at the airport, preparing 30 minutes conversation topics , interview business problems timely to mail form of sorts to the customer, how to bring customers shopping / travel / play - to send customers to the airport. So I advance got the Alice's flight information, because Alice planned to stay in China for a week, to do the honors, I advance book the hotel, and arrange the pick-up vehicle.
The rest of the time I get the 200 email organized so that i can take better care of the the message Which has been talked about or not yet confirmed, to ensure that no leakage in communicating with the product focus and requirements. And I am ready to offer a single product, the company's product catalog, my business card, calculator, paper and pen, led traffic light sample. these things may be not used, but I still put them in the conference room, Just in Case .After all the preparatory work had been completed，i started on my way to pick tina up.And things went smoothly. through communication with tina by email, i had learned that she is a career oriented woman of action and does not tolerate any sloppiness.
When tina and I got into the car to our factor ,what I shall talk about with Tina in the way during the half an hour ?Through communication with tina by email,I had learned that she is a career oriented woman of action and does not tolerate any sloppiness.I put in advance to do a good job of a travel plan to her, look at whether or not to adjust. Tina is satisfied .It is as expected. And Tina went straight to our factory, immediately start working mode.
When Tina walked into our sample exhibition hall of led traffic lights, she Stood in amazement. And then she turned around with a beautiful smile to us, " thank you!" That is because we had put up the Russian flag alongside the Chinese five-star red flag in the wall . Flag is something which can cause the most sense of belonging to a nation .we hope each our Customer to Chinese can feel goodwill and acceptance of us, to alleviate fatigue and tension.
Tina is a careful and thoughtful person, other customers may focus on the plant's equipment, observing the operation and work process, but Tina is not just stay here, she also care about whether your quality management is in place.she carefully check our company daily work record documents, such as: inspection, storage, production, quality management documents, quality inspection documents, and even ISO9000 of led traffic lights. She even asked us to take her to the safety of the factory , to see the fire equipment .
Sometimes others words with encouragement, a sure of look in the eyes can give you confidence, make you full of strength, and enhance your aura. Young people need to have the courage to seize the opportunity to experience the enterprising.
Ma Zhe told me that grasping the main contradiction is the key point, I let myself quiet down, get my idea into shape: getting the flight information, booking hotel in advance , picked up at the airport, preparing 30 minutes conversation topics , interview business problems timely to mail form of sorts to the customer, how to bring customers shopping / travel / play - to send customers to the airport. So I advance got the Alice's flight information, because Alice planned to stay in China for a week, to do the honors, I advance book the hotel, and arrange the pick-up vehicle.
The rest of the time I get the 200 email organized so that i can take better care of the the message Which has been talked about or not yet confirmed, to ensure that no leakage in communicating with the product focus and requirements. And I am ready to offer a single product, the company's product catalog, my business card, calculator, paper and pen, led traffic light sample. these things may be not used, but I still put them in the conference room, Just in Case .After all the preparatory work had been completed，i started on my way to pick tina up.And things went smoothly. through communication with tina by email, i had learned that she is a career oriented woman of action and does not tolerate any sloppiness.
When tina and I got into the car to our factor ,what I shall talk about with Tina in the way during the half an hour ?Through communication with tina by email,I had learned that she is a career oriented woman of action and does not tolerate any sloppiness.I put in advance to do a good job of a travel plan to her, look at whether or not to adjust. Tina is satisfied .It is as expected. And Tina went straight to our factory, immediately start working mode.
When Tina walked into our sample exhibition hall of led traffic lights, she Stood in amazement. And then she turned around with a beautiful smile to us, " thank you!" That is because we had put up the Russian flag alongside the Chinese five-star red flag in the wall . Flag is something which can cause the most sense of belonging to a nation .we hope each our Customer to Chinese can feel goodwill and acceptance of us, to alleviate fatigue and tension.
Tina is a careful and thoughtful person, other customers may focus on the plant's equipment, observing the operation and work process, but Tina is not just stay here, she also care about whether your quality management is in place.she carefully check our company daily work record documents, such as: inspection, storage, production, quality management documents, quality inspection documents, and even ISO9000 of led traffic lights. She even asked us to take her to the safety of the factory , to see the fire equipment .
I think only a company sincerely want to cooperate with you, will they take the small aspects into consideration.so I do not feel impatient, but I actively cooperate with any of her requirements. And I know that foreigners pay great attention to the system, they believe that the use of the system to ensure success, so, once they find your management will not work, they will not cooperate with you. To the end, I saw Tina unfold her locked brow , she said meaningfully to our boss :”no dead angle.” Hearing here, I have a long sigh of relief.
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